Shipping Policy

Our Shipping Partners

We partner with industry-leading fulfillment providers to ensure your His-Biotics order reaches you safely and on time. Depending on your location, your order may be fulfilled by one of our trusted logistics partners.

Shipping Methods & Timeframes

Shipping times vary depending on your location and the shipping method selected at checkout. Typical delivery windows include:

• South Africa: 3-7 business days
• UK & Europe: 5-10 business days
• USA & International: 7-14 business days

Please note that these are estimates only. Shipping times may be affected by customs clearance, carrier delays, or other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the weight of your order. Free shipping promotions may be available on qualifying orders. Check your cart for current shipping rates and available promotions.

Order Tracking

Once your order ships, you will receive a tracking number via email. Use this number to monitor your delivery status with our logistics partner. Tracking is typically available within 24 hours of shipment.

International Orders

For orders shipped outside South Africa, customers are responsible for any customs duties, taxes, or import fees that may apply. These charges are determined by your country's customs regulations and are not included in the displayed shipping cost.

Damaged or Lost Packages

If your package arrives damaged or does not arrive within the estimated timeframe, please contact us immediately at support@his-biotics.com with your tracking number and photos of any damage. We will work with our logistics partners to resolve the issue and provide a replacement or refund.

Subscription Shipping

Subscribers receive their orders on a regular schedule. Shipping is included in most subscription plans. You can adjust your subscription frequency or pause your subscription anytime through your account settings.

Returns Shipping

For eligible returns, we provide a prepaid return label. Once approved, simply print the label, package your item securely, and drop off at your carrier. Return shipping is covered by us for orders returned within our standard return window.

Changes to Your Order

If you need to modify your shipping address, contact us immediately at support@his-biotics.com. We may be able to update your address if your order has not yet been dispatched.