Refund Policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If you need to return a product for any reason, we make the process simple and customer-friendly.

Return Eligibility

To be eligible for a return, your item must be:

• In the same condition as you received it
• Unworn or unused
• With original tags attached
• In its original packaging
• You must have the receipt or proof of purchase

How to Request a Return

To start a return, contact us at support@his-biotics.com. Please provide:

• Your order number
• Reason for return
• Photos of the product condition (if applicable)

Once we receive your request, we will review and either approve or deny it. If approved, we'll send you a prepaid return shipping label and instructions on where to send your package.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right, including providing a full refund or replacement at no cost to you.

Non-Returnable Items

The following items cannot be returned:

• Perishable goods (food products, flowers, plants)
• Custom products (special orders or personalized items)
• Personal care goods that have been opened or used
• Hazardous materials, flammable liquids, or gases
• Sale items or gift cards

If you have questions about whether a specific item is returnable, please contact us before making your purchase.

European Union 14-Day Cooling Off Period

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition as received, unworn or unused, with tags, and in its original packaging.

Refunds

Once we've received and inspected your return, we'll notify you if the refund is approved or denied. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since we've approved your return and you haven't received your refund, please contact us at support@his-biotics.com.

Exchanges

The fastest way to get the right product is to return your current item and, once the return is accepted, make a separate purchase for the new item. This allows us to process each transaction separately and ensure accuracy.

Subscription Returns

If you're a subscriber and wish to return a product, the same return policy applies. Subscription customers also have the flexibility to pause, skip, or cancel their subscription at any time with no penalties.